Customer reviews of G5 Cars
At G5 Cars we pride ourselves on the great service we provide to all of our customers, we treat you how we wish to be treated ourselves We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible, we operate a no pressure environment, leaving you to view the car at your leisure & providing any & all information you wish when you want. Take a test drive & we are more than happy to give you a no obligation part exchange valuation. We are there for you all through the process & well beyond after you've taken delivery.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 99 customer reviews
Avoid this place
By Richard H on 20 April 2018 | Purchase not verified
I was interested in a BMW 316 so I drove over from Lancashire to see one at G5. It needed a repair by BMW so they promised to call me back when it was ready. Never called back, even after repeated calls. When I finally got an answer they had sold the car! Timewasters.
He Who Hesitates Is Lost
By Gareth W on 11 April 2018 | Purchase not verified
I have nothing but admiration for the way my transaction was handled by G5 Cars -particularly Paul the company owner. The car was for my daughter, hence I was doubly cautious. I hesitated travelling all the way from Edinburgh on a winter's day special version Smart4Two though it was. My enquiry was met with professional courtesy, every patience, given an accurate description of the car's state, and even met at the station driven to the show garage. As an auto-journalist I never buy immediately, preferring to check things out carefully. In the event, severe snow storms delayed my journey, but G5 Cars kept their promise not to sell the car. On returning to Edinburgh I detected worn bushed in the front suspension, taken by surprise when G5 paid the bill for new ones. That's the treatment I expect from a Mercedes-Smart dealership, not a pre-owned car seller. To his credit Paul did not patronise my daughter, for which I'm grateful. Five stars and full recommendation! Gareth
Good service, despite not buying from G5
By Iain L on 26 January 2018 | Purchase not verified
Very impressed with the service, despite ultimately not buying from G5. After a test drive, we put down a deposit on a car, but for reasons not related to the quality of the vehicle, we had to withdraw. G5 were perfectly understadning and sent a cheque for the deposit back in the post without any arguments. Not something you'd get from every dealer in my experience.
Service Poor after car has been sold.
By Rebecca D on 07 December 2017 | Purchase not verified
Initially was really impressed with the service, was a really quick and speedy purchase! However after two week of driving my car around including long distance journeys I started to notice a strong smell of petrol. I then checked the bonnet to notice that the oil cap had not been put back on and oil and spilt all over the engine. I immediately rang the garage and was told to send a picture and they would ring back (they never rang i rang back) it was decided that I would purchase an oil cap and a refund would be given to me. However there was no reply's to my emails and no refund ever given. I was really disappointed as I know mistakes can happen and was clearly an accident from a staff member not placing the oil cap however no effort has been made to deal with the problem. I have had to pay to have the front of the car cleaned due to oil being spilt all over the engine and could have caused a lot of damage. Clearly after the car has been sold the level of service decreases.
By Jo T on 06 December 2017 | Purchase not verified
Excellent customer service from a friendly and genuine team. I built myself up for an awful time buying my first car. Couldn't have been more wrong. Paul was brilliant. I was encouraged to take all the time I needed and at no point did I feel pushed or pressured. I felt very safe and had full confidence in the sale. I highly recommend this garage.
Great car from g5
By les w on 27 November 2017 | Purchase not verified
Excellent service from seeing car on internet to purchase. The car was delivered to my home and it was exactly as described .Also impressed with follow up service-not something you always get .Would recommend them 1oo%
By Graham C on 01 October 2017 | Purchase not verified
Bought a Citroen c4 Picasso from g5 cars had it 4 weeks had leaking injector seals. I live in hull so instead of taking it back to Leeds got it fixed here in hull. I gave Paul a ring he said no problem send me the garage receipt .He put the £120 in my bank straight away thanks Paul .car is immaculate .would use g5 cars again.
EXCELLENT CARS AND RELIABLE AFTER SALE SERVICE
By IBRAHIM MOHAMED K on 05 June 2017 | Purchase not verified
I was looking to buy my first car, I checked with many car dealers and ended up choosing G5 cars at first because they had an excellent condition ford Fiesta Zetec S I wanted to buy. I went to Leeds to view the car and it was as nice as they described.I then decided to look around while my Ford Fiesta was being prepared for delivery, a beautiful red Alfa romeo JTDM with very low mileage caught my eyes and I automatically changed my choice and bought that one instead. I am very pleased with the car so far and the service I received from Paul, David and Leed is just warm, informative and excellent.When I experienced a few issues with car in regard to the brakes and air con, Paul was there to assist me geting the repair taken care care of as he said he would. buying a car from these guys is a pleasure specially knowing they got your back if anything go wrong. I strongly recommend them as they only tend to sell reliable cars with low mileage. great choices of cars and hard to choose one.
Best buying experience ever
By Susan T on 10 February 2017 | Purchase not verified
Brilliant, down to earth no pushy sales talk. Very helpful and professional. The car was valeted to a very high standard. Very helpful with paperwork, made sure I understood everything. I am very pleased and will be using G5 Cars again when I am ready to upgrade again, and wouldn't hesitate in recommending them to my family and friends.
- 0113 4829935 07441 922112
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|Tuesday||10:00 - 18:00|
|Wednesday||10:00 - 18:00|
|Thursday||10:00 - 18:00|
|Friday||10:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||11:00 - 15:00|
ALTERNATIVE TIMES AVAILABLE UPON APPOINTMENT.