Customer reviews of G5 Cars

By Gareth W on 11 April 2018 | Purchase not verified

I have nothing but admiration for the way my transaction was handled by G5 Cars -particularly Paul the company owner. The car was for my daughter, hence I was doubly cautious. I hesitated travelling all the way from Edinburgh on a winter's day special version Smart4Two though it was. My enquiry was met with professional courtesy, every patience, given an accurate description of the car's state, and even met at the station driven to the show garage. As an auto-journalist I never buy immediately, preferring to check things out carefully. In the event, severe snow storms delayed my journey, but G5 Cars kept their promise not to sell the car. On returning to Edinburgh I detected worn bushed in the front suspension, taken by surprise when G5 paid the bill for new ones. That's the treatment I expect from a Mercedes-Smart dealership, not a pre-owned car seller. To his credit Paul did not patronise my daughter, for which I'm grateful. Five stars and full recommendation! Gareth

Reply from G5 Cars on 11/04/18

Gareth, thank very much for your kind words, it was a pleasure meeting & dealing with both your daughter & yourself. We hope the car is enjoyed & if you ever need anything, please pick up the telephone. Take care & once again thank you

By Iain L on 26 January 2018 | Purchase not verified

Very impressed with the service, despite ultimately not buying from G5. After a test drive, we put down a deposit on a car, but for reasons not related to the quality of the vehicle, we had to withdraw. G5 were perfectly understadning and sent a cheque for the deposit back in the post without any arguments. Not something you'd get from every dealer in my experience.

Reply from G5 Cars on 03/02/18

Hi Ian, thank you for that, we hope you find a car that is just right & if you ever need any help or advice, please feel free to give us a call

By Rebecca D on 07 December 2017 | Purchase not verified

Initially was really impressed with the service, was a really quick and speedy purchase! However after two week of driving my car around including long distance journeys I started to notice a strong smell of petrol. I then checked the bonnet to notice that the oil cap had not been put back on and oil and spilt all over the engine. I immediately rang the garage and was told to send a picture and they would ring back (they never rang i rang back) it was decided that I would purchase an oil cap and a refund would be given to me. However there was no reply's to my emails and no refund ever given. I was really disappointed as I know mistakes can happen and was clearly an accident from a staff member not placing the oil cap however no effort has been made to deal with the problem. I have had to pay to have the front of the car cleaned due to oil being spilt all over the engine and could have caused a lot of damage. Clearly after the car has been sold the level of service decreases.

Reply from G5 Cars on 12/12/17

Rebecca, we are really sorry that you feel our customer car is not to our usual standard, we do take it very seriously as we understand its not just when a customer buys a car, it is the after care as well. We have tried to call you several times, but haven't been able to get hold of you, we have e-mailed as well. Your e-mails had gone to our junk folder & only came to light last week, as the payment of £12 to you bounced back when we tried to bank transfer, we sent you a cheque on the 6/12/17, hopefully you have now received this. If you could please call us anyway as we would like to offer some form of recompense for any inconvenience caused, as we do always go above & beyond for our customers. We look forward to hearing from you soon. Kind regards Paul, G5 Cars

By Jo T on 06 December 2017 | Purchase not verified

Excellent customer service from a friendly and genuine team. I built myself up for an awful time buying my first car. Couldn't have been more wrong. Paul was brilliant. I was encouraged to take all the time I needed and at no point did I feel pushed or pressured. I felt very safe and had full confidence in the sale. I highly recommend this garage.

By les w on 27 November 2017 | Purchase not verified

Excellent service from seeing car on internet to purchase. The car was delivered to my home and it was exactly as described .Also impressed with follow up service-not something you always get .Would recommend them 1oo%

Reply from G5 Cars on 03/12/17

thank you les, we hope you have many happy motoring miles & enjoy your new car

By Graham C on 01 October 2017 | Purchase not verified

Bought a Citroen c4 Picasso from g5 cars had it 4 weeks had leaking injector seals. I live in hull so instead of taking it back to Leeds got it fixed here in hull. I gave Paul a ring he said no problem send me the garage receipt .He put the £120 in my bank straight away thanks Paul .car is immaculate .would use g5 cars again.

By IBRAHIM MOHAMED K on 05 June 2017 | Purchase not verified

I was looking to buy my first car, I checked with many car dealers and ended up choosing G5 cars at first because they had an excellent condition ford Fiesta Zetec S I wanted to buy. I went to Leeds to view the car and it was as nice as they described.I then decided to look around while my Ford Fiesta was being prepared for delivery, a beautiful red Alfa romeo JTDM with very low mileage caught my eyes and I automatically changed my choice and bought that one instead. I am very pleased with the car so far and the service I received from Paul, David and Leed is just warm, informative and excellent.When I experienced a few issues with car in regard to the brakes and air con, Paul was there to assist me geting the repair taken care care of as he said he would. buying a car from these guys is a pleasure specially knowing they got your back if anything go wrong. I strongly recommend them as they only tend to sell reliable cars with low mileage. great choices of cars and hard to choose one.

By Susan T on 10 February 2017 | Purchase not verified

Brilliant, down to earth no pushy sales talk. Very helpful and professional. The car was valeted to a very high standard. Very helpful with paperwork, made sure I understood everything. I am very pleased and will be using G5 Cars again when I am ready to upgrade again, and wouldn't hesitate in recommending them to my family and friends.