Customer reviews of G5 Cars
At G5 Cars we pride ourselves on the great service we provide to all of our customers, we treat you how we wish to be treated ourselves We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible, we operate a no pressure environment, leaving you to view the car at your leisure & providing any & all information you wish when you want. Take a test drive & we are more than happy to give you a no obligation part exchange valuation. We are there for you all through the process & well beyond after you've taken delivery.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 192 customer reviews
Very poor after sale service
By Matthew J on 25 August 2018 | Purchase not verified
I would advise not to buy a car from this dealer. The initial purchase process went well and I was quite happy but a fault with the car meant it had to go back for repair. They sent the car elsewhere to a garage that seemed to have a very poor reputation and when we picked the car back up, G5 had no proof that the car had actually been fixed. All in all, the guy who was sorting the repair out was rude, evasive, wasn't 'mechanically minded' in the slightest and lacked detail when it came to telling us what had been wrong with the car. No problems with the salesman who sold us the car in the first place but the after service was poor and the dealership obviously only have interest when you're handing over money.
By Sarah C on 26 June 2018 | Purchase not verified
First time buying a car, it was made so easy and stress-free! Car was taxed, MOT'd and serviced and looked absolutely gorgeous. The owner even waited long past closing for me to pick up the car as I was stuck in traffic! Really great customer service.
Brilliant friendly service really really pleased
By James M on 23 May 2018 | Purchase not verified
Picked my vectra up today Excellent service and my car was superbly clean serviced and prepared . The valet was superb looks brilliant couldn't recommend these guys more highly enough even for Yorkshire men 😁 made up thanks g5 cars
Avoid this place
By Richard H on 20 April 2018 | Purchase not verified
I was interested in a BMW 316 so I drove over from Lancashire to see one at G5. It needed a repair by BMW so they promised to call me back when it was ready. Never called back, even after repeated calls. When I finally got an answer they had sold the car! Timewasters.
He Who Hesitates Is Lost
By Gareth W on 11 April 2018 | Purchase not verified
I have nothing but admiration for the way my transaction was handled by G5 Cars -particularly Paul the company owner. The car was for my daughter, hence I was doubly cautious. I hesitated travelling all the way from Edinburgh on a winter's day special version Smart4Two though it was. My enquiry was met with professional courtesy, every patience, given an accurate description of the car's state, and even met at the station driven to the show garage. As an auto-journalist I never buy immediately, preferring to check things out carefully. In the event, severe snow storms delayed my journey, but G5 Cars kept their promise not to sell the car. On returning to Edinburgh I detected worn bushed in the front suspension, taken by surprise when G5 paid the bill for new ones. That's the treatment I expect from a Mercedes-Smart dealership, not a pre-owned car seller. To his credit Paul did not patronise my daughter, for which I'm grateful. Five stars and full recommendation! Gareth
Good service, despite not buying from G5
By Iain L on 26 January 2018 | Purchase not verified
Very impressed with the service, despite ultimately not buying from G5. After a test drive, we put down a deposit on a car, but for reasons not related to the quality of the vehicle, we had to withdraw. G5 were perfectly understadning and sent a cheque for the deposit back in the post without any arguments. Not something you'd get from every dealer in my experience.
Service Poor after car has been sold.
By Rebecca D on 07 December 2017 | Purchase not verified
Initially was really impressed with the service, was a really quick and speedy purchase! However after two week of driving my car around including long distance journeys I started to notice a strong smell of petrol. I then checked the bonnet to notice that the oil cap had not been put back on and oil and spilt all over the engine. I immediately rang the garage and was told to send a picture and they would ring back (they never rang i rang back) it was decided that I would purchase an oil cap and a refund would be given to me. However there was no reply's to my emails and no refund ever given. I was really disappointed as I know mistakes can happen and was clearly an accident from a staff member not placing the oil cap however no effort has been made to deal with the problem. I have had to pay to have the front of the car cleaned due to oil being spilt all over the engine and could have caused a lot of damage. Clearly after the car has been sold the level of service decreases.
By Jo T on 06 December 2017 | Purchase not verified
Excellent customer service from a friendly and genuine team. I built myself up for an awful time buying my first car. Couldn't have been more wrong. Paul was brilliant. I was encouraged to take all the time I needed and at no point did I feel pushed or pressured. I felt very safe and had full confidence in the sale. I highly recommend this garage.
Great car from g5
By les w on 27 November 2017 | Purchase not verified
Excellent service from seeing car on internet to purchase. The car was delivered to my home and it was exactly as described .Also impressed with follow up service-not something you always get .Would recommend them 1oo%
By Graham C on 01 October 2017 | Purchase not verified
Bought a Citroen c4 Picasso from g5 cars had it 4 weeks had leaking injector seals. I live in hull so instead of taking it back to Leeds got it fixed here in hull. I gave Paul a ring he said no problem send me the garage receipt .He put the £120 in my bank straight away thanks Paul .car is immaculate .would use g5 cars again.
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|Tuesday||09:30 - 18:00|
|Wednesday||09:30 - 18:00|
|Thursday||09:30 - 18:00|
|Friday||09:30 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||11:00 - 15:00|
ALTERNATIVE TIMES AVAILABLE UPON APPOINTMENT.