Customer reviews of G5 Cars

By Ben S on 08 November 2015 | Verified purchase

Paul was a none pushy, helpful seller that made the buying process easy. Very happy with how the car is running after having it for a few weeks. Would recommend G5 cars.

By Giuseppe C on 30 June 2020 | Purchase not verified

I bought the car on Saturday morning and on Monday morning I come back to the garage with the engine light on , to check it as the car had a fresh mot done few days before from the dealer that sold me the car . I spoke with a different guy that sold me the car and he was trying to say that it’s normal to have a engine light on ( absolute joke ) anyway at the end said bring it in the afternoon to have it checked by mechanic. I come back in the afternoon and they find out the glow plugs need to be replaced. I agreed to pay 80£ to replaced them from my own pocket , they suppose to call me back to arrange the day to fix it . Nothing for a week , I call them back and they always avoid me . This people are not honest , they knew the car had that problem but they simply reset the codes with obd tool and sold the car with a clean mot with no advisory. I hope this review help some people to avoid trouble from this people .

Reply from G5 Cars on 01/07/20

Giuseppe, As you are aware this car was sold to you as a trade sale, however we did go beyond & have an MOT carried out by an independent VOSA licenced testing station work was carried out for the MOT. We have not & never would reset codes. At no point has anyone said that an engine light is normal, far from. A replacement of the glow plugs would normally be £200, but we have offered to meet £120 of the cost for you. An appointment was made for you to bring the car in for this work, however this has not been adhered to by yourself. The best outcome for all would be for you to return the vehicle & we will give you a full refund in total. in a case of a vehicle with 118000 miles we sell as trade at a trade price. This was not a retail sale, which would be fully covered & go through thorough preparation schedule. A comparable vehicle with other dealers would of been over £1000 more. So lets be fair with each other & let us buy it back. Please call myself paul on 0113 2467000 to arrange.

By John H on 29 June 2020 | Purchase not verified

Car was prepared superbly, with no expense spared. Nice friendly people down to earth & easy to deal with

By hannah K on 24 June 2020 | Purchase not verified

So over email, these guys were fantastic. In real life, not so much. I'm a doctor working on covid wards and needing a car for night shifts. They said I could get a certain discount as well as extended warranty which was great. However due to the covid crisis I was unable to visit for 4 weeks. Eventually I managed to get a day off, have a friend drive me to the garage. Go for a test drive - only for them to say the discount had now been cancelled! Complete waste of time and the owners are arrogant, making us feel incredibly unwelcome.

Reply from G5 Cars on 26/06/20

Hannah, We are sorry you feel this way, I feel that as your review is an out right attempt to damage & discredit our company, it is only fair that we give our side. We began dealing with you on 3rd May, where you requested a £990 discount on a vehicle, we did explain that this is physically not possible, due to us working on small margins, we also informed you of our NHS/fire service/police/armed forces package, which we have always done which is worth over £300. We reserved this vehicle for you at an incorporated discounted price (£300 below retail price) for two weeks, without a deposit etc. On arriving your friend was rude & derogatory to members of staff & demanded a further £500 discount, which in a friendly & courteous way explained we simply could not do, it would of meant a £400 loss on the vehicle. Your damaging review is due to us not meeting your demand for an unrealistic discount, so we feel this review is unfair. Please feel free to discuss this matter at any time

By Stephen D on 29 March 2020 | Purchase not verified

Very good bought a car in Feb no V5 came called Paul V5 came in 4days good people wi!l use a more if after a good car well done lads

By Dimel J on 08 February 2020 | Purchase not verified

Booked an appointment for a test drive on Saturday 8th February and confirmed again in the morning before leaving house and travelled 160 miles only to found the car been sold . Staff did not bother to inform us that they are going to sell it. Very disappointed.

Reply from G5 Cars on 07/03/20

Dimel, We are sorry that we have disappointed you, this was never our intention. The vehicle in question was as with our stock exceptionally popular & we had many calls regarding viewing the car. We always offer to reserve a vehicle for customers with a small (refundable) deposit, which was not something you wished to do. However in this case, we did actually have three different people arrive on the vehicle, one of which came from Norfolk like yourself & this is where the confusion happened. We apologise sincerely & if you would like to supply your telephone number, we will happily source a comparable, if not better example & provide a very preferential deal for you. Once again we apologise for the confusion & would be more than happy to make amends. If you would like to discuss this further, please call myself Paul on 0113 2467000 & I will be more than happy to help.

By Ronnie K on 21 August 2019 | Purchase not verified

i phoned g5 cars and the owner Paul could not have been more helpful he gave me a very fair trade in against my smart four two diesel also arranged delivery to the cairn hotel in harrogate the car is great very happy and would buy from this dealer again all the best Paul

Reply from G5 Cars on 24/10/19

Ronnie, Thank you for your kind review, it was a real pleasure meeting & dealing with both your wife & yourself. We hope you are both enjoying the new car & remember we are always here for you, so if you ever need anything, please just pick up the telephone. Thank you once again for your kind words & your business. Kind regards Paul

By Thomas R on 03 August 2019 | Purchase not verified

I bought a vauxhall astra sport last march really good service and when the timing chain was rattling i dropped it off and i had it back within 2 days overall 5 star experience.

Reply from G5 Cars on 18/08/19

Thomas, Thank you for your kind review. We always provide customer care, which I hope you feel is the case. We are always here for you so if you ever need anything, please just pick up the telephone, thank you once again for your kind words & business. Regards Paul

By Timothy A on 22 May 2019 | Purchase not verified

Purchased a car from this family owned business and had a wonderful experience. The owner I would give 6 stars if possible for communication, customer service and after care. If you are looking for an honest, trust worthy and genuine dealership I would recommend 100%. Having dealt with many dishonest car sales men in the past, I can say that the owner Paul is as genuine as they come and went above and beyond to make my experience a pleasurable one. Having travelled from London as well I wasn't sure what to expect and was immediately impressed by the warm and genuine approach of staff. The car runs like a beauty and I'm extremely happy that I made the trip. 6 stars

Reply from G5 Cars on 23/05/19

Tim, Thank you very much for your kind review. It has been a real pleasure meeting & dealing with you. We are glad you have found the experience of buying a car from us enjoyable & easy, that is how we believe it should be. As all ready discussed this is just the beginning of our customer care, so even though your are some distance away from us, if you ever need anything, please just pick uptake telephone & we will be happy to help. The RAC warranty provided covers you nationally as well. Once again Tim, thank you for your kind words & business & we hope you enjoy your new car. Kind regards Paul G5 Cars

By charles C on 20 April 2019 | Purchase not verified

excellent service I bought a Citroen Picasso 5 door 16/04/19 they organized the fitting of a tow bar and changed the rear suspension to a harder one for towing a caravan and much moor I am so glad I went to G5 CARS.

Reply from G5 Cars on 04/05/19

Charles, Thank you very much for your kind review & business, it was a real pleasure meeting & dealing with both Sharon & yourself. As discussed please remember this is only the start of our customer car & we are always here for you, so just simply pick up the telephone if you ever need anything. Once again tank you for your kind review & business & we hope you enjoy your new car. Kind regards Paul