Customer reviews of G5 Cars
At G5 Cars we pride ourselves on the great service we provide to all of our customers, we treat you how we wish to be treated ourselves We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible, we operate a no pressure environment, leaving you to view the car at your leisure & providing any & all information you wish when you want. Take a test drive & we are more than happy to give you a no obligation part exchange valuation. We are there for you all through the process & well beyond after you've taken delivery.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 251 customer reviews
Hassle free purchase
By Ben S on 08 November 2015 | Verified purchase
Paul was a none pushy, helpful seller that made the buying process easy. Very happy with how the car is running after having it for a few weeks. Would recommend G5 cars.
Good at sales, poor aftercare
By Gavin P on 10 August 2021 | Purchase not verified
Bought a car from this company last year, no real issues it seems the company is run by 2 guys, both seem chatty and friendly enough and expectant of the car dealer type chat. We traded this car in with the same company this year again, this went pretty smooth to start with, collected the car no issues when it was ready, was told they would cover the £20 tax for the year and it would have a full tank of fuel. This never happened but not making a huge issue out of that but if you agree on something make sure it's in writing. The problem was G5 not making payment towards the car once they took it. This was supposed to clear the finance we had on it so the finance company started chasing use for a debt on a car we no longer had. They've already put a mark on my wife's credit report for missed monthly payment. We asked the finance company to chase G5 about the payment but we don't know if this happened. G5 were given the document to pay weeks ago. Had to call G5 to sort it out then had to call the finance company yesterday to go through it all with them. Documentation emailed now to G5 to sort again and hopefully should be the end of this. Finance company won't remove the mark on her file though so another thing we need to chase up. Would we use this company again. Well I'm not sure, these guys are fast to give you the car but slow with everything else. The company do this sort of thing everyday so should be easy for them not hassle for the customer. something to improve on I hope.
KA car purchase
By frances S on 18 June 2021 | Purchase not verified
Experience was amazing, from start to finish very helpful no hassle Paul is a star. Thrilled with the service and the vehicle. Will definitely return in the future and highly recommend anyone looking to purchase a good used vehicle.
Brilliant from start to finish!
By Joss M on 14 June 2021 | Purchase not verified
Huge thanks to Paul and David at G5 for making the purchase of my dream car an absolute delight! From start to finish, I was really impressed by the great level of service - quick, friendly, no pressure - I was even offered more for my part exchange! The car is fantastic and was given a clean bill of health (MOT, a couple of minor fixes, and a really good valet) and is a real joy to own.
By kamel O on 06 June 2021 | Purchase not verified
I Recently bought a car from G5 cars and I must admit it was a lovely experience. I've dealt with a gentleman called Paul. The customer service was second to none polite, professional and most of all very helpful.
Wouldn't touch with yours!
By DJ E on 11 May 2021 | Purchase not verified
July 2020. G5 took £200 deposit for car viewed online and which we were going to buy. Unfortunately, our circumstances changed due to Covid. Asked for refund as purchase couldn't go ahead as planned. Agreed to refund but asked for bank details to refund - despite deposit being paid with credit card...strange request I thought! Distance selling regs applied so money, by law, should have been returned. It wasn't. Didn't hear from owner again. No response to a number of emails sent. Eventually got money back through credit-card company April 21. By phone and email, owner promises the earth...until your money has to be returned. If you do still go ahead with a purchase, then I suggest you pay with a credit card - in my experience, you'll not hear back from G5's owner if things go pear-shaped...but you'll still be able to be reimbursed from card company. They'll then chase G5 to get their money back. Not worth 1 star IMO
By KEVIN R on 29 April 2021 | Purchase not verified
I would recommend G5 Cars They were very efficient and helpful. I was offered a decent price for trading in my car and vehicle purchased ( Peugeot 207 estate) is perfect a 2011 but everything works, it starts and runs great. It was presented very well spotless inside, polished, full mot and serviced. A dealer who can be trusted, no hard sell just a decent vehicle at a fair price.
Great buying experience/Fabulous car
By Nigel L on 27 April 2021 | Purchase not verified
After searching the internet for our new car, I came across G5 Cars, I really liked their RAC approved status as that gave me piece of mind when buying blind as I live 130 miles away from Leeds. Paul and his team were an absolute pleasure to deal with, absolutely no pressure selling from Paul (in fact I think its fair to say I was chasing him :) on handover I was told to take as much time as I needed. The car was very well valeted and exactly what I was expecting. I will be recommending G5 to my family and friends.
By Vicky S on 25 April 2021 | Purchase not verified
For the first time ever we bought a car online, Paul and everyone was really great, helpful, the car was everything we could hope for, a few days into our purchase the car developed a fault, we rang G5 and they collected it the next day, the problem was sorted and we picked her up the next day. She is a great car to drive and is everything they said she would be, G5 don't give great customer service they give EXCELLENT customer service, I have recommended this garage to a number of people, including my boss. Thanks G5 for such a wonderful experience. Thanks Vicky and Simon. (Renault Megane)
Amazing 360 service!
By Sarah P on 02 April 2021 | Purchase not verified
Above and beyond in customer service and satisfaction and nothing is too much trouble. Highly recommended!
- 0113 4829935 07441 922112
Thank you for contacting us!
We will aim to get back to you as soon as possible.
There was a problem sending your email.
There may be a technical issue.
Please try again later.
|Monday||09:30 - 18:00|
|Tuesday||09:30 - 18:00|
|Wednesday||09:30 - 18:00|
|Thursday||09:30 - 18:00|
|Friday||09:30 - 18:00|
|Saturday||09:00 - 17:00|
ALTERNATIVE TIMES AVAILABLE UPON APPOINTMENT.