Customer reviews of G5 Cars

By Clare P on 02 April 2019 | Verified purchase

Quick and easy sale but customer service since driving away has been appalling. 6 months on and we have still not received our service history which the owner is supposed to be getting for us as he apparently lost the originals. We had problems with our log book, things promised that we had to nag for. Scrathes on the car that where supposed to be dealt with but infact these where just covered. I have emailed and phoned so many times to be fobbed off, or lied to by the owner who answered the phone and told me that he wasnt there when i knew that it was him on the phone! Weve had no end of problems with the car meaning we have spent £700 so far on trying to get it right. Buying a new car can be so stressful, driving it away and having nothing but problems is even more stressful, definitely would not recommend G5 cars.

Reply from G5 Cars on 03/11/19

Hi Claire we discussed buying your vehicle back some time ago. Are you in a position to do so

By Ashley K on 03 February 2019 | Verified purchase

Honest, efficient and friendly experience. Made me feel welcome and answered and queries i had. Guranteed all work done on the car and i would definately recommend G5 to anyone looking for a car.

Reply from G5 Cars on 07/02/19

Ashley, Thank you for your kind words & business, we operate our business "treating customers how we wish to be treated ourselves" & thankfully that came across at the time. Remember our customer care does not stop after you have taken your new car, we are always here for you, so if you need anything, please just pick up the phone. We hope you enjoy your new car & once again thank you for your kind words & business. Kind regards Paul

By Christopher H on 31 January 2019 | Verified purchase

Great service they Identified problems with the vehicle I brought which I didn't pick up from the test drive and rectified them prior to collecting the vehicle

Reply from G5 Cars on 02/02/19

Christopher, Thank you for your kind words & obviously your business. It was a pleasure meeting & dealing with you. Please remember, our customer care does not end when you have picked up your new car, so if you ever need us, just simply pick up the phone. We hope you enjoy your new car & thank you once again for your kind words & business. Kind regards Paul

By Janice S on 20 January 2019 | Verified purchase

Really helpful and went out of their way to assist in any way possible

Reply from G5 Cars on 21/01/19

Janice, Thank you very much for your kind words & business. It was a real pleasure meeting & dealing with you & we are glad you found the experience of buying a car from us enjoyable. Please remember our customer care goes beyond the time of sale, so if you ever need anything at all, please do not hesitate to pick up the phone. We hope you enjoy your new car & once again thank you for your kind words & business. Kind regards Paul

By Naomi B on 20 January 2019 | Verified purchase

Great experience. Great service. The team were really friendly and helpful and accommodated every need I had. The car was cleaned to perfection when I got it. Would definitely recommend

Reply from G5 Cars on 21/01/19

Naomi, Thank you very much for your kind words & obviously your business. We are glad you found the experience enjoyable, but please remember our customer car goes beyond the time of sale & we are always here for you if you need anything, so just pick up the phone. It was a pleasure meeting & dealing with you & we hope you enjoy your new car, once again thank you for your kind words & business. Kind regards Paul

By Julie R on 18 January 2019 | Verified purchase

I had the pleasure of purchasing a car from G5cars I was a bit worried that I'd be talked into buying something I didn't want, I shouldn't have worried Paul simply gave all the facts, encouraged me to tell him if there was anything that I wasn't happy about with a promise to make sure any marks dents etc would be put right. I'm pleased to say this man keeps his word he even delivered it to me himself. I realise now that I shouldn't have been worried and would recommend this place the whole experience was so easy, thankyou Paul at G5 love my car julie

Reply from G5 Cars on 18/01/19

Julie, Thank you for your kind words & obviously your business. It was a real pleasure meeting & dealing with you. We sincerely hope you enjoy your new car. As you have found out we take customer service & satisfaction seriously, we believe you should always treat people the way you wish to be treated yourself. Our customer care does not stop now you have your car, remember we are always here for you, so what ever it is, just pick up the phone to us. Once again thank you very much for your kind words & business, take care & enjoy that new car of yours. Kind regards Paul

By Peter B on 04 January 2019 | Verified purchase

Very welcoming from the initial telephone conversation to driving away with the car. Couldn't have gone smoother. All documentation provided before purchase and felt assured purchasing from G5 Cars. Nice clean establishment and car really well prepared.

Reply from G5 Cars on 04/01/19

Peter, Thank you for your kind words & obviously your business, it was a real pleasure meeting & dealing with both Helen & yourself. We hope you enjoy the new car & as mentioned when you collected, please remember our customer care carries on for the future, so if you ever need anything, please just pick up the phone. Once again thank you for your kind words & business & we hope you enjoy many happy motoring miles. Kind regards Paul

By J S on 27 December 2018 | Verified purchase

The chap in charge handled our purchase superbly - the second time he has done so in the last six months. His understanding of our situation needing a car fast didn't cause an issue and the service he and his team provide is excellent - the car comes in pristine condition and he is at pains to say we are able to contact him if any issues arise. Top quality.

Reply from G5 Cars on 28/12/18

Thank you once again for your business & kind words, it was a real pleasure seeing & dealing with you again. Please renumber our customer care does not stop after the sale, we are always here for you & if you ever need anything, please just pick up the phone. Once again thank you for your kind words & your business, Happy New Year & kind regards Paul

By Stephen S on 27 December 2018 | Verified purchase

i've used G5 twice this year. The vehicles have both been good, they are well presented and do come with the reassuring clean bill of health - MOT and service history. A lot of care and attention is paid to getting them into as good a nick as you can with cars that are sometimes ten years old. The service from the dealer and his team is very good, and it is some comfort to find a car dealer who presents as reliable. The fact I returned within 6 months - not because of any fault with the car or service from G5 I hasten to add, speaks volumes for my confidence in G5.

Reply from G5 Cars on 28/12/18

Steve, Thank you for your kind words & obviously your business again. An absolute pleasure seeing & dealing with you again, hopefully no one will drive in to this car. We are always here for you, even after the sale, so please if you ever need anything, just pick up the phone. Once again thank you for your business & your kind words. Happy New Year & kind regards Paul.

By Darren D on 09 December 2018 | Verified purchase

Had to wait 3 weeks for the car but was worth the wait, picked up the car which looked like new even though it is 12 years old. Professional and friendly staff would definitely go back for my next car.

Reply from G5 Cars on 11/12/18

Darren, Thank you for your kind words & we are glad you found the experience of buying a car from us a great experience. As you know the time scale was a little longer than normal & this was purely as the car is a touch older etc than we normally deal with, but we wanted the car right for you. If you ever need us we are always here to help. We hope you enjoy your new car & once again thank you for your kind words & business. Kind regards Paul